Had a typo issue (my fault) with my booking which was promptly rectified by Ayla at customer service. Very grateful to her as I was very worried that my mistake was going to be a huge problem to fix.
I've used flyfairly once and that experience alone with their customer service team (especially Margot) will make me come back in the future.
They go out of their way to help you with any queries as best they can and their reply time is impeccable
It is interesting experience and getting a travel insurance for not hassle too much while on trip
Flight selection and Add-on choices are clear and concise in general. All that is needed is an option to put in one's frequent flyer program, if applicable.
I notice my return flight was for the wrong day and I spoke with Cleo via chat and everything was handled quickly and easily. She worked out all the details and offered me several options on the day that I should’ve been flying home and we were able to get it handled in less than 20 minutes. Thank you so much, Cleo. You are the best!
Great prices, easy to buy, and excellent customer service, especially from Rose. This will be my official website for all my purchases from now on. I recommend it to everyone.
(Translated by Google) The customer service was very friendly and efficient, responding very promptly. Thanks to Rose/Ayla for their assistance.
(Original)
客服十分親切有效率，回覆十分及時。感謝Rose/Ayla的協助。The customer service was very friendly and prompt. Thanks Rose & Ayla :)
Reliable service for flight arrangements and baggage needs
Fly Fairly has been a big help with my travel plans. They guided me through my flight arrangements from start to finish. The team is responsive and clear, which makes the whole process smooth.
They also assisted me with my additional baggage weight. The support was fast, and they explained everything in a simple way. No stress, no confusion.
Good service, honest communication, and steady follow-through. I’m satisfied with how they handled everything.
(Translated by Google) This website was a pleasant surprise, and the service was excellent! The customer service responded super quickly too!
(Original)
意外發現的網站，服務非常好！克客服回覆也超快～～
The customer service team was incredibly supportive throughout the process. I had a minor name typo, and there was a fee associated with the name change. However, the support team advised me to contact the airline directly first to see if they could resolve the issue without incurring any fees. This approach proved successful.
The online agents have been very helpful in explaining any cancelations or changes that I've inquired about my scheduled flight tickets. I still don't leave until the 15th but they've been a great team so far
FlyFairly has great customer support. I did not receive my confirmation email and texted with support and I accidentally put the wrong email and they corrected and got me what I needed 🥰and assured me no worries. Flight to 50☺️
It was easy and hassle free. Smooth booking
Very flexible term. Aftersales is superb. Had my flight cancelled by the airline. The new flight was not flexible to me, so I requested for a cancelation and refund,and the whole team assisted me to reach out to the airline.
I booked my trip for the wrong dates and needed to adjust my flight. Angel was able to get a refund and a discount on my fixed booking. Definitely saved me from the mini panic attack I was having!
I have a non flexible flight but I really need to change it, one of the CS agent, Angel is very accommodating and patient with my inquiries. Even if my ticket has strict rules, she still assisted me. I really appreciate it because I am stressing over the possible airline strike that could affect my flight and Angel being so helpful, calmed me. Best customer service! Keep up the good work Angel and Fly Flairly
The best experience for someone who hasn’t had much experience with changing flights. Ashley was the best. I would highly recommence anytime.
very smooth experience.
*I had some issue fetching my ticket via mobile app, the support team followed up closely with the airline and sorted it out very quickly.
*This kinda great support is hard to find nowadays
Best flight accommodation service
The customer service experience is superb. Ashley and Sasha are both very helpful towards my enquries and concerns. In the end its a very smooth booking experience and highly recommended. I will continue to book here for my future trips!
Am amazing experience with Fly Fairly. Delilah helped me manage the flights to Scotland. Professional and with heart. I highly recommend using Fly Fairly.
I had an incredible experience with Fly Fairly. Angel and Ashley were exceptionally helpful with all my concerns and queries regarding my flight. What made the experience truly special was their attentive and empathetic approach. Thank you so much!
I had a great experience with this travel agency! They promptly assisted me with updating the DPNA (Disabled Passenger with Assistance) request in coordination with Singapore Airlines. Their team was responsive, efficient, and handled everything smoothly. I truly appreciate their dedication and support in making my travel stress-free. Highly recommended for anyone needing professional and timely travel assistance!
It was an easy experience from booking to managing the flight with my connecting flights would highly recommend
Wow!!! My experience was thee best, It started with Ashley supporting me with my concern and then Angel join in on the team. It was the most informative experience I had with my flight issue, They both were very knowledgeable and went the extra mile to make sure I was taken care of and to be able to get to a resolve. I was very pleased with the outstanding customer support service, they both get a A+ for assisting me. I will definitely look forward to using your services again in the near future and sharing Fly Fairly with my family members. Way to Go!!! Fly Fairly with your awesome team!!!
Great service by Ashley with regards to my enquiries on my flight booking. She was friendly, courteous and went to a great length to assist me. To add on, I have been booking via FlyFairly a couple of times and so far it has always been a pleasant experience.
I had a great experience with FlyFairly! The rates are genuinely fair with no hidden fees or surprise charges. I really appreciated the wider range of payment options and the variety of airlines offered at competitive prices. It was also super convenient to add baggage allowance directly with the airline. On top of that, their support team was fast, helpful, and friendly. Highly recommended!
Angel was great at getting an issue resolved with my order. This was my first time using this site but I will use again and recommend to anyone.
Easy booking and prompt customer service response!
