What can we help you with?
Frequently Asked Questions
Bookings, Tickets & Reservations
How do I book a flight?
Can I Select My Seat in Advance?
Can I add additional baggage in Advance?
Are There Any Discounts for Group Bookings?
Booking for a Child Who Turns 2 During the Trip
How Do I Know If My Flight Allows Pets?
What Documents Do I Need for International Travel?
Booking Confirmation
How to Cancel or Amend a Booking
Locating Your Fly Fairly Booking Confirmation Code
Locating Your Airline Locator Code
Ticket Validity Period
Traveling with a Nearly Expired Passport
Cancellation Protection via Refund Protect
Baggage Protection via Blue Ribbon Bags
What to Do If Your Baggage Goes Missing
Payment methods & Charges
Accepted Payment Methods
Is It Safe to Use My Credit or Debit Card?
What Should I Do If My Payment Fails?
Are There Additional Charges for Taxes?
How Do I Know My Payment Was Successful?
Why Was My Payment Declined?
Can I Change My Payment Method After Booking?
Baggage and Seats
What Is My Checked Baggage Allowance?
What Are the Size and Weight Restrictions for Carry-On Bags?
What Should I Do If My Baggage Is Overweight?
Are There Items That I Cannot Pack in My Checked Baggage?
How can I check what seats and bags I have on my booking?
Passenger and flight details
I have misspelled a passengers name
You have not asked for my passport details, why?
What are e-tickets?
Check-in Information
How Do I Check In for My Flight?
Required Documentation for Airport Check-In
What Are the Check-In Deadlines?
What Are the Benefits of Online Check-In?