What can we help you with?

Frequently Asked Questions


Bookings, Tickets & Reservations

How do I book a flight?
Can I Select My Seat in Advance?
Can I add additional baggage in Advance?
Are There Any Discounts for Group Bookings?
Booking for a Child Who Turns 2 During the Trip
How Do I Know If My Flight Allows Pets?
What Documents Do I Need for International Travel?
Booking Confirmation
How to Cancel or Amend a Booking
Locating Your Fly Fairly Booking Confirmation Code
Locating Your Airline Locator Code
Ticket Validity Period
Traveling with a Nearly Expired Passport
Cancellation Protection via Refund Protect
Baggage Protection via Blue Ribbon Bags
What to Do If Your Baggage Goes Missing

Payment methods & Charges

Accepted Payment Methods
Is It Safe to Use My Credit or Debit Card?
What Should I Do If My Payment Fails?
Are There Additional Charges for Taxes?
How Do I Know My Payment Was Successful?
Why Was My Payment Declined?
Can I Change My Payment Method After Booking?

Baggage and Seats

What Is My Checked Baggage Allowance?
What Are the Size and Weight Restrictions for Carry-On Bags?
What Should I Do If My Baggage Is Overweight?
Are There Items That I Cannot Pack in My Checked Baggage?
How do I see what seats and bags I have on my booking?

Passenger and flight details

I have a spelling mistake on a passenger name
Why have you not asked for my passport details?
What is an e-ticket?

Check-in Information

How Do I Check In for My Flight?
Required Documentation for Airport Check-In
What Are the Check-In Deadlines?
What Are the Benefits of Online Check-In?