Terms and Conditions for Website Use
Welcome to Fly Fairly
Welcome to the Fly Fairly website, published by Fly Fairly PTE. LTD., located at 160 Robinson Road #14-04, Singapore (068914). This website is designed to assist you in finding and booking flights for your travel needs.
Acceptance of Terms
By accessing and using this website, you agree to comply with these terms and conditions. Please review these terms carefully, as they govern your use of the website and any services provided.
Definitions
- "We," "us," "our," and "Fly Fairly" refer to Fly Fairly PTE. LTD.
- "You" and "user" refer to the person accessing or using our website and services.
- "Website" refers to the Fly Fairly website and any associated applications or platforms.
- "Services" refers to the flight search, booking, and related services offered through our website.
Use of Website
This website is provided to assist you in determining the availability of travel-related goods and services and to make legitimate reservations or transact business with carriers and suppliers. You must be at least 18 years old and have the legal authority to use this website in accordance with these terms.
Separate terms and conditions apply to the purchase of travel-related goods and services, which you agree to comply with when making a booking. Any violation of the supplier’s terms and conditions, including payment and use rules, may result in the cancellation of your reservations and forfeiture of any payments made. Fly Fairly is not responsible for service charges or payment processing fees in the event of cancellations or amendments. Links and directions on where to find and review our suppliers terms and conditions can be found in the FAQ section.
If an airline cancels or delays a flight, you may be entitled to certain remedies in accordance with EC Council Regulation 261/04, or other applicable regulations, and should address such issues directly with the airline.
Permitted and Prohibited Uses
This website and its contents are provided solely for your individual, non-commercial use, and authorized business purposes, provided the user is booking for themselves or on behalf of others with proper authorization. By accessing this site, you agree not to:
- Alter, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content, software, products, or services obtained from the website, except as expressly permitted by law or with Fly Fairly's prior written consent.
- Download, save, or otherwise capture images or any other material from the site for any use beyond personal viewing.
- Exploit any material and information on this site for commercial purposes without express authorization.
All materials and information on this site are protected under applicable copyright and intellectual property laws and must not be used beyond the permitted scope.
Unlawful Use - Prohibited Activities
You agree to use this website and the services provided only for lawful purposes. You shall not engage in any activity that is prohibited by law or the terms of this agreement, including but not limited to:
- Conducting any fraudulent activity, including the use of unauthorized payment methods or false information.
- Accessing or attempting to access parts of the website that you are not authorized to access, or using automated means such as bots or crawlers to access or extract information from the website.
- Engaging in any activity that disrupts or interferes with the operation of the website, including but not limited to transmitting viruses, malware, or any other harmful code.
- Misusing the booking system, such as making speculative, false, or fraudulent reservations, or making reservations in anticipation of demand.
- Violating the intellectual property rights of Fly Fairly or any third party, including but not limited to unauthorized use, reproduction, or distribution of copyrighted material, trademarks, or trade secrets.
Any violation of these terms may result in the immediate suspension or termination of your access to the website and services, as well as legal action where applicable.
Intellectual Property Rights
All content, trademarks, service marks, logos, and other intellectual property displayed on this website are the property of Fly Fairly or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes. Any unauthorized use of the content may violate copyright, trademark, and other laws and is strictly prohibited.
Flight Bookings
The airline you selected when booking your flight is responsible for operating the flight and ensuring compliance with their travel rules and regulations. Fly Fairly is not responsible for any changes made by the airline, such as schedule adjustments, departure date changes, or cancellations. If such changes occur, you should contact the airline directly for assistance. Fly Fairly will assist in accordance with our policies and applicable laws where feasible.
Amending Your Booking
If you need to amend your booking, you may do so via your booked airlines portal using the booking code and family name given on your booking.
Travel Reservations and Availability
Our travel services are dependent on real-time availability from carriers and suppliers. Occasionally, there may be discrepancies in availability leading to reservation cancellations before tickets are issued. In such cases, Fly Fairly will attempt to provide suitable alternatives or issue refunds where applicable, in compliance with relevant regulations. We are not liable for any consequences arising from such cancellations except as required by law.
Booking and Cancellation Policies
For roundtrip bookings with separate one-way fares, cancellations and refunds are governed by the individual airline’s policies. If a flight is canceled, unused segments may not be refunded based on the airline's rules.
No Show and Sequence of Flights Policy
If you fail to appear for your flight or do not check in according to the airline's requirements, your ticket will be marked as a 'no-show.' As a result, the airline may cancel the remaining segments of your trip, and your ticket may become void and non-refundable. This is an automated process managed by the airline and is beyond Fly Fairly's control, Fly Fairly is conveying this information to you for your benefit.
If your booking involves multiple one-way fares or separate tickets, each segment may have its own cancellation and no-show rules. It is your responsibility to be aware of and comply with the individual airline policies associated with each segment of your journey. Fly Fairly will assist in rebooking or changes where possible, subject to airline rules and applicable fees, but cannot guarantee the reinstatement of canceled segments or provide refunds for no-show tickets.
Special Baggage
Certain items may be subject to restrictions imposed by airlines due to size, weight, or other limitations, especially on fully booked flights. Fly Fairly is not responsible for any additional costs, fees, or denied boarding resulting from special baggage restrictions or non-compliance with airline policies. We recommend checking with the airline directly before your trip to confirm their baggage policies and requirements.
Fees
The total amount charged to your selected payment method may include various costs, such as taxes, fees, and additional charges, including bank and credit card fees, as applicable or disclosed. The specific amount allocated for taxes and fees can fluctuate based on multiple factors, such as payments Fly Fairly makes to the travel provider, as well as the nature, location, and classification of the travel service or product.
Fly Fairly may also retain a portion of this as its own service fee (“Service Fees”), which is non-refundable unless otherwise restricted by law. In certain regions, the taxes and fees may also incorporate government-imposed service fees or other levies required to be collected by the relevant travel provider or by Fly Fairly.
You are responsible for any additional taxes, duties, fees, charges, or assessments that may arise from your use of this platform. While Fly Fairly endeavors to present the complete cost of each booking on the platform, additional government-imposed taxes or fees may be added after the booking is finalized. Should this occur, you agree to remit any such additional amounts, unless prohibited by law.
Crypto Currencies
Refunds for transactions made with cryptocurrencies may not always be processed through the original payment method. In such cases, refunds may be issued via bank transfer or Fly Fairly vouchers. Refunds will be processed in accordance with the original transaction value in the local currency at the time of booking, regardless of fluctuations in cryptocurrency value.
Travel Safety Advisories and Safety Precautions
Travel involves certain inherent risks, and conditions in some destinations may be more dangerous than others. We strongly encourage you to review travel advisories, safety information, and health recommendations from relevant authorities, such as government agencies, the World Health Organization (WHO), or the International Air Transport Association (IATA), prior to making any travel arrangements.
Fly Fairly does not guarantee or represent that travel to any particular destination is risk-free. It is your responsibility to ensure that you meet all safety, health, and entry requirements, including vaccinations and travel insurance, for all destinations and transit points included in your itinerary. Fly Fairly is not liable for any damages or losses resulting from travel to hazardous or restricted areas. We advise you to take necessary precautions and make informed decisions regarding your travel plans.
Compliance with Laws
You agree to comply with all applicable laws, statutes, ordinances, and regulations regarding your use of the website and any services or products provided through it. This includes, but is not limited to, export and import regulations, privacy laws, and consumer protection laws in your jurisdiction.
International Travel Regulations
It is your responsibility to ensure compliance with all travel regulations, including passport, visa, health, and documentation requirements for all destinations and transit points. Fly Fairly is not responsible for any issues arising from non-compliance with these regulations.
Service Disclaimer
The products and services offered through this website are provided by various carriers and suppliers under their own terms and conditions. Fly Fairly acts as an agent for these providers and is not responsible for their actions, errors, omissions, warranties, or negligence. We do not endorse or recommend any particular service or product. Fly Fairly is not liable for any personal injuries, death, property damage, or other damages or expenses resulting from services provided by these carriers and suppliers, except where Fly Fairly's liability cannot be excluded or limited under applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, Fly Fairly, its affiliates, officers, directors, employees, agents, suppliers, or licensors shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or other damages arising from your use of or inability to use the website or services, even if Fly Fairly has been advised of the possibility of such damages.
In no event shall Fly Fairly’s total liability to you for all claims arising under these terms exceed the amount paid by you to Fly Fairly for the specific service or product at issue, or SGD $500, whichever is greater. This limitation of liability applies to all claims of any kind, whether based on warranty, contract, tort, or any other legal theory.
Indemnification
You agree to indemnify, defend, and hold harmless Fly Fairly, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, losses, damages, fines, penalties, or other costs arising from your breach of these terms, violation of any law, or misuse of this website, except to the extent that such claims arise from Fly Fairly's negligence or willful misconduct.
Force Majeure & Events Beyond Our Control
Fly Fairly shall not be held responsible for any failure or delay in the performance of its obligations under these terms and conditions if such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, civil unrest, strikes, lockouts, labor disputes, government actions, epidemics, pandemics, or interruptions of power or telecommunications services.
In the event of a force majeure situation, Fly Fairly will make reasonable efforts to provide you with alternative arrangements or refunds, where applicable, and in accordance with the terms set by the airline or service provider. However, Fly Fairly cannot guarantee any specific outcomes or assume liability for disruptions caused by such events.
If you believe your travel plans may be affected by a force majeure event, we recommend contacting our customer service team for guidance on available options and taking necessary precautions, such as purchasing travel insurance.
Privacy Policy
our use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. Please review our Privacy Policy for more details.
Third-Party Payment Processors
Payments made through the Fly Fairly platform are processed by third-party payment processors. Fly Fairly is not responsible for any errors, delays, or security breaches that may occur during the payment process. You agree that any disputes regarding payment processing are between you and the third-party processor, and Fly Fairly shall not be held liable for any issues arising from payment processing.
Third-Party Links and External Content
This website may contain links to third-party websites or resources that are not controlled or operated by Fly Fairly. These links are provided for your convenience and informational purposes only. Fly Fairly does not endorse, monitor, or guarantee the content, services, or products available on these external websites.
By using third-party links, you acknowledge and agree that Fly Fairly is not responsible or liable for any damages or losses arising from your use of or reliance on any content, goods, or services available on or through such third-party websites. We recommend that you review the terms of service and privacy policies of any third-party websites before providing any personal information or engaging in any transactions with them.
Third-Party Rights
Unless expressly stated in these terms, no person or entity who is not a party to these terms shall have any right to enforce any term of this agreement. This clause does not affect any right or remedy of a third party that exists or is available under applicable law.
Electronic Communications
By using this website, you agree to receive essential service-related communications from us electronically, such as booking confirmations, transaction receipts, and notifications related to your booking. These communications are necessary for providing you with our services and cannot be opted out of.
For marketing communications:
- Users in the following regions (including but not limited to the EU, UK, US, Canada, Australia, New Zealand, South Korea, Japan, Brazil, India, and any other jurisdiction with similar requirements): We will only send marketing communications with your explicit consent. You can opt-in during the booking process or by updating your preferences in your account settings. You have the right to withdraw your consent or opt-out of marketing communications at any time.
- Users in other regions: You may receive marketing communications from us unless you choose to opt-out. You can update your preferences at any time in your account settings.
Children and Minors
This website is not intended for use by individuals under the age of 18. Fly Fairly does not knowingly collect personal data from children under the age of 18. If we become aware that we have inadvertently collected such data, we will take steps to delete it as soon as possible. If you believe that a child under the age of 18 has provided us with personal information, please contact us immediately.
Governing Law
These terms are governed by the laws of Singapore. Any disputes arising from the use of this website will be resolved in the courts of Singapore. If any provision of these terms is found to be invalid, the remaining provisions will continue in effect.
Dispute Resolution
In the event of a dispute arising out of or in connection with these terms or your use of this website, we encourage you to first contact our customer service team to seek a resolution. If the dispute cannot be resolved informally, it will be subject to the exclusive jurisdiction of the courts of Singapore.
Entire Agreement
These terms constitute the entire agreement between you and Fly Fairly regarding the use of this website. Any other agreements or understandings, whether written or oral, are superseded by these terms.
Severability
If any provision of these terms is found to be invalid, unenforceable, or void by a court of competent jurisdiction, such provision shall be deemed severed from these terms and shall not affect the validity or enforceability of the remaining provisions. The remaining provisions shall continue in full force and effect.
Modification of Terms
Fly Fairly reserves the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on this website unless otherwise stated. Your continued use of the website following the posting of changes signifies your acceptance of the revised terms. We encourage you to review these terms periodically to stay informed of any updates.
Updates to Services
Fly Fairly reserves the right to modify, suspend, or discontinue the website or any services offered through it at any time without notice or liability to you. This includes, but is not limited to, the right to change the availability of any feature, service, or content. We will make reasonable efforts to inform you of any significant changes that may affect your use of the website.
Sanctioned Regions
Fly Fairly does not offer flights to or from the following regions: North Korea, Iran, Syria, Cuba, Crimea, Luhansk, and Donetsk. Any flight searches involving these regions will not be processed, and payments will be disabled.
Termination
Fly Fairly reserves the right to terminate your access to this website or any service at any time, without notice, for any reason, including, but not limited to, a breach of these terms. Upon termination, all rights and licenses granted to you under these terms will cease immediately.
Warranties Disclaimer
To the fullest extent permitted by law, Fly Fairly provides the website and services on an "as is" and "as available" basis without any warranties, express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or any warranties arising out of course of dealing or usage of trade.
Fly Fairly does not warrant that the website or services will be uninterrupted, error-free, secure, or free from viruses or other harmful components. You use the website and services at your own risk. No advice or information, whether oral or written, obtained from Fly Fairly or through the website, will create any warranty not expressly stated in these terms.
Prohibited Use by Competitors
Access Restrictions for Competitors
You agree not to access or use this website for any competitive purposes. Without limiting the generality of the foregoing, you shall not:
- Use any portion of the website, its content, or any services for the purpose of competing with Fly Fairly, including but not limited to:
- Monitoring the website's availability, performance, or functionality.
- Gaining information about our products, services, prices, or marketing strategies.
- Interfering with our relationships with suppliers or attempting to cause harm to our business operations.
- Permit any third party, including but not limited to competitors or their representatives, to access or use the website in violation of these Terms and Conditions.
Legal Action for Unauthorized Use
Any unauthorized access or use of the website by competitors or their representatives is strictly prohibited and may result in:
- Immediate termination of access rights.
- Legal action, including but not limited to claims for damages, injunctions, and other equitable relief.
Language and Translations
In the event of any inconsistency between different language versions of these terms, the English version shall prevail. All communications and notices to be made or given under these terms must be in English.