Effective Date: May 22, 2024
Introduction
Fly Fairly PTE. LTD. ("Fly Fairly," "we," "us," or "our"), located at 160 Robinson Road #14-04, Singapore (068914), is dedicated to safeguarding your personal data. This Privacy Policy outlines what information we collect, how we use it, and your rights regarding this data. This policy applies to all personal data collected and used by Fly Fairly.
Data We Collect and How We Use It
Fly Fairly collects your personal data directly from you to provide the services and products you request.
This includes:
- Identifying Information: Name, surname, date of birth, passport details.
- Contact Information: Email address, telephone number.
- Payment Information: Credit card details, including cardholder name, card number, and expiration date.
- Travel Information: Special assistance needs, dietary requirements, booking changes, and sensitive information like medical conditions.
- Communication Data: Emails, recorded calls, messages on online services, social media posts, feedback reviews.
We use this data for:
- Processing your travel bookings and managing your account.
- Communicating with you about your bookings and travel inquiries.
- Providing travel confirmations and updates.
- Enhancing and personalizing your customer experience.
- Ensuring safety and compliance with regulatory requirements, including sharing necessary information with airport security and border control.
- Our Privacy Commitment
- Fly Fairly is committed to protecting your data. We promise to inform you how your data is used when you book with us, ensure secure storage and processing, and share it only as necessary for the services you request.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored in your browser that help save and retrieve information, making your interactions with our website more efficient. You can manage your cookie preferences through your browser settings.
Our website employs Google Analytics to understand visitor behavior and optimize our services. Google Analytics uses first-party cookies to track click-paths and measure the effectiveness of our web pages and marketing campaigns. No personally identifiable information is collected through this method.
Third-Party Data Sharing
Fly Fairly may share your data with third-party suppliers who assist in operating our business and improving your customer experience. While we take measures to ensure our suppliers comply with data protection regulations, we are not responsible for their privacy policies. We advise you to review their privacy policies before providing any personal information to them.
Marketing and Communication
With your consent, Fly Fairly may send you marketing communications, including special offers, ticket sales, airline news, and promotional material from our partners. If you prefer not to receive such communications, you can opt out at any time by clicking the "unsubscribe" link in any marketing email.
Your Rights and Access to Information
You have the right to access and review your personal data at any time. To do so, contact our Customer Service Team via our contact page. We do not share your personal information with other companies for marketing purposes without your consent.
Compliance and Regulatory Disclosure
In certain circumstances, we may disclose your personal data to regulatory authorities, such as the Civil Aviation Authority (CAA), to ensure compliance with ATOL regulations and other legal requirements.
Contact Us
If you have any questions about our privacy policy, practices, or your interactions with Fly Fairly, please contact us via our contact page.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.