The details below may differ based on fare conditions.
Check-In
Online Check-In: Opens 14 days and closes 1 hour before departure for most flights via the AirAsia website or mobile app.
Airport Check-In: Available for an additional fee in many airports. Opens 2–3 hours and closes 1 hour before departure.
Self Check-In Kiosks: Available at major airports for added convenience.
Baggage Policy
Carry-On: Two pieces allowed: one cabin bag (max 7kg, 56cm x 36cm x 23cm) and one small item (laptop bag or handbag).
Checked Baggage: Not included in base fares. Pre-purchase online (15kg to 40kg options) for better rates.
Overweight Baggage: Extra fees apply at the airport — it’s cheaper to upgrade online in advance.
Wi-Fi and In-Flight Entertainment
Wi-Fi: Available on select flights (AirAsia WiFi or ROKKI service) for messaging and light browsing.
In-Flight Entertainment: No built-in screens. Use your device to access entertainment via AirAsia WiFi (where available).
Food & Drink
Meals: Not included in base fares. Delicious Asian and international meals (like nasi lemak, teriyaki chicken, or vegetarian pasta) are available for pre-order or limited purchase onboard.
Drinks & Snacks: Available for purchase on all flights. Pre-booking is recommended for hot meals.
Special Services
Add-On Services: Extra legroom, seat selection, baggage, and meals can be added during booking or via Manage My Booking.
Disability Assistance: Available upon request; notify the airline at least 48 hours in advance.
Unaccompanied Minors: Not permitted for children under 12. Children aged 12–16 may fly alone with guardian approval.
Medical Assistance: Special medical needs or wheelchair service must be requested in advance.
AirAsia Seat Options: Comfort That Fits Your Budget 💺
Whether you're flying on a short domestic hop or a long-haul journey with AirAsia X, AirAsia offers seat options to match your comfort and budget.
✈️ Economy Standard
Included in most fares
Comfortable seat with standard legroom (28–29” pitch)
Option to purchase add-ons (meals, baggage, seat selection)
💺 Hot Seats
Located in front rows and exit rows
Extra legroom (up to 36” pitch)
Priority boarding and deplaning
Great for taller passengers or frequent travelers
🌟 Quiet Zone (on select AirAsia X flights)
Available in the first few rows of Economy
Restricted to guests aged 10 and above
Reduced noise, ideal for relaxation or sleep
🛌 Premium Flatbed (AirAsia X only)
Lie-flat leather seat in a 2-2-2 configuration
Priority check-in, baggage, and boarding
Complimentary meal, pillow, blanket, and entertainment device
Best for long-haul comfort without breaking the bank
👪 Twin Seats (AirAsia X)
A row of two seats by the window — perfect for couples or solo travelers
Available for selection with an additional fee
Pro Tip: For the best value, book through Fly Fairly — and split the cost over time with Buy Now, Pay Later!
AirAsia Loyalty Program: Earn BIG with Every Flight 🎯
AirAsia’s loyalty program, called AirAsia Rewards (formerly known as BIG Loyalty), rewards you every time you fly, shop, dine, or book with AirAsia and its partners. It’s designed for smart travelers who want more value from their bookings — whether local or long-haul.
🧾 How It Works
Earn AirAsia points every time you book flights, add-ons (like baggage or meals), hotels, or activities via the AirAsia Super App or website.
Use points to redeem free flights, upgrades, add-ons, or even partner deals.
💳 Ways to Earn
Flights: Earn based on fare and membership tier
AirAsia Super App: Shop, book hotels, and earn even more
Partners: Earn points with select restaurants, e-wallets, and lifestyle brands
🎉 Benefits by Membership Tier
Red: Standard benefits
Gold: Faster point accumulation, priority support
Platinum: Even more point bonuses and early access to sales
Black: Top-tier perks including exclusive deals and offers
🔄 Flexible Redemption
Mix cash + points when booking
Redeem for free flights, seat upgrades, baggage, meals, and hotel stays
📲 Manage with the App
Track and redeem points easily through the AirAsia Super App
Join for free and start earning points on your next booking with Fly Fairly — because every journey should give back ✈️💰
Airlines Similar to AirAsia ✈️
If you love AirAsia’s affordable fares, wide route network, and pay-as-you-go add-ons, you’ll likely enjoy flying with these other low-cost carriers that offer similar flexibility and savings: