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 Latitude Festival

I have nothing but praise for Fly fairly. My flight to Frank further for 13th March was cancelled by the airline due to the pilots strike. So they(airline) automatically booked me another flight for the next day. Unfortunately that didn't tally with my plans with my host so I had to ask fairly for a refund & cancellation. Hours later my host informed me they have organised some to wait for me from the airport and drive me to the venue. So I tried to reinstate my flight back by asking fly fairly to cancel the cancellation😁 Unfortunately I was informed that once a cancellation has been raised it cannot be reverted. I was so sad but refused to tell my hosts I had not succeeded till maybe Friday. Now I just woke up this morning 12/3/26 and ny spirit said check your messages. Voila!!! It was there. A message from Margot informing me that the flight can be recovered if only I could confirm it. I thought I was dreaming, I couldn't believe it. Upon confirming Margot quickly confirmed my booking. Now I can comfortably inform my sister who was so sad I was not going for wedding that I will be there. This means so much to me. It's the efficiency from fly fairly, Margot took time to go over the messages and was able to check the airline and saw that my cancellation had not been activated and flight for 14/3 is still confirmed. That effort means so much to me. I am so impressed by the care of FlyFairly and Margot. I highly recommend everyone to use Fly Fairly. It was my first time using them but definitely not the last. I have a trip coming up in April to Serbia, and will be contacting them soonest. Thank you Fly Fairly and thank you Margot. You are the best. I am a very satisfied customer. God bless you all. You habe made my day.

Amazing team, really helpful.

My flights from UAE to USA were rescheduled by Emirates due to the war and there was a delay in the reissue. This caused anxiety as I was offered a government refugee flight in the same time frame. The team was very professional and quick to respond. Jade, in particular was very helpful in elevating my situation to an urgent status. Most importantly she demonstrated kindness and empathy in very difficult circumstances. Their customer service is stellar in all aspects.

Good service

Insanely easy process and super easy to navigate website. Will definitely be using fly fairly again. I did come across a minor hiccup with my booking not being able to be accessed through the airlines website but this was all very quickly resolved within around 30 mins by using the websites online chat function where Xanthe helped out amazingly whilst being polite and professional. Definitely a great asset to the company! This really makes or breaks returning customers and I’ve definitely been won over! Thanks!

Had a typo issue (my fault) with my booking which was promptly rectified by Ayla at customer service. Very grateful to her as I was very worried that my mistake was going to be a huge problem to fix.

I've used flyfairly once and that experience alone with their customer service team (especially Margot) will make me come back in the future. They go out of their way to help you with any queries as best they can and their reply time is impeccable

Great Contact support service.

It is interesting experience and getting a travel insurance for not hassle too much while on trip

Flight selection and Add-on choices are clear and concise in general. All that is needed is an option to put in one's frequent flyer program, if applicable.

I notice my return flight was for the wrong day and I spoke with Cleo via chat and everything was handled quickly and easily. She worked out all the details and offered me several options on the day that I should’ve been flying home and we were able to get it handled in less than 20 minutes. Thank you so much, Cleo. You are the best!

I am very happy with my experience with Fly Fairly. Their customer service is top notch!! I was having a trouble fixing a wrong spelling of my name in my booking but they were able to help me through it. They did their best to contact the two different airlines i booked my flight with and in just 1-2 days, they were able to fix it. I can now breathe and just wait until the day of my flight. Thanks, Fly Fairly! You truly do your job FAIRLY! :))

Great prices, easy to buy, and excellent customer service, especially from Rose. This will be my official website for all my purchases from now on. I recommend it to everyone.

(Translated by Google) The customer service was very friendly and efficient, responding very promptly. Thanks to Rose/Ayla for their assistance. (Original) 客服十分親切有效率，回覆十分及時。感謝Rose/Ayla的協助。The customer service was very friendly and prompt. Thanks Rose & Ayla :)

Reliable service for flight arrangements and baggage needs Fly Fairly has been a big help with my travel plans. They guided me through my flight arrangements from start to finish. The team is responsive and clear, which makes the whole process smooth. They also assisted me with my additional baggage weight. The support was fast, and they explained everything in a simple way. No stress, no confusion. Good service, honest communication, and steady follow-through. I’m satisfied with how they handled everything.

(Translated by Google) This website was a pleasant surprise, and the service was excellent! The customer service responded super quickly too! (Original) 意外發現的網站，服務非常好！克客服回覆也超快～～

The customer service team was incredibly supportive throughout the process. I had a minor name typo, and there was a fee associated with the name change. However, the support team advised me to contact the airline directly first to see if they could resolve the issue without incurring any fees. This approach proved successful.

The online agents have been very helpful in explaining any cancelations or changes that I've inquired about my scheduled flight tickets. I still don't leave until the 15th but they've been a great team so far

FlyFairly has great customer support. I did not receive my confirmation email and texted with support and I accidentally put the wrong email and they corrected and got me what I needed 🥰and assured me no worries. Flight to 50☺️

Customer service has been incredibly helpful! I had a concern about my last name appearing without a space on my booking, and I wasn’t sure if that would cause issues during my travel. I later learned it’s actually a common thing and usually not a problem with airlines—but even so, the team took the time to reassure me. They confirmed that everything would be fine with customs and immigration, and their quick, friendly response really put my mind at ease. Thanks again for the excellent support!

Great support/ chat customer service! I made a mistake and purchased the wrong flight destination and they worked with me and the plane company to get a new flight. Seamless process! And many checkout pay options! Was able to pay monthly/ overtime with Square Cash App partnership with Afterpay.

I have a non flexible flight but I really need to change it, one of the CS agent, Angel is very accommodating and patient with my inquiries. Even if my ticket has strict rules, she still assisted me. I really appreciate it because I am stressing over the possible airline strike that could affect my flight and Angel being so helpful, calmed me. Best customer service! Keep up the good work Angel and Fly Flairly

Fly Fairly have a great selection of flights prices payment options and customer service are great and very helpful , my goto for travel as I travel often

The best experience for someone who hasn’t had much experience with changing flights. Ashley was the best. I would highly recommence anytime.

very smooth experience. *I had some issue fetching my ticket via mobile app, the support team followed up closely with the airline and sorted it out very quickly. *This kinda great support is hard to find nowadays

The customer service experience is superb. Ashley and Sasha are both very helpful towards my enquries and concerns. In the end its a very smooth booking experience and highly recommended. I will continue to book here for my future trips!

Am amazing experience with Fly Fairly. Delilah helped me manage the flights to Scotland. Professional and with heart. I highly recommend using Fly Fairly.

I had an incredible experience with Fly Fairly. Angel and Ashley were exceptionally helpful with all my concerns and queries regarding my flight. What made the experience truly special was their attentive and empathetic approach. Thank you so much!

I had a great experience with this travel agency! They promptly assisted me with updating the DPNA (Disabled Passenger with Assistance) request in coordination with Singapore Airlines. Their team was responsive, efficient, and handled everything smoothly. I truly appreciate their dedication and support in making my travel stress-free. Highly recommended for anyone needing professional and timely travel assistance!

It was an easy experience from booking to managing the flight with my connecting flights would highly recommend